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Quick shift for mental health services working well despite COVID-19 demand spike

April 14, 2020

As quickly as COVID-19 began to disrupt the lives of Kansans, the state’s mental health providers pivoted, transforming their service delivery methods to ensure the continuation of behavioral services.

The Central Kansas Mental Health Center in Salina reported no-shows and cancellations for half its scheduled appointments in the days following Gov. Laura Kelly’s emergency declaration on March 12. At the same time, inquiries for services spiked.

“Within 48 hours they started pivoting and scheduling people to telephonic appointments, and they climbed back up from those 50% cancellations,” says Kyle Kessler, executive director of the Association of Community Mental Health Centers of Kansas. “Whether it’s therapy, case management or medical appointments with psychiatrists, you figure out how you can adjust to meet the patient where they are.”

Read more from KC Journal here:

Quick shift for mental health services working well despite COVID-19 demand spike

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